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SUPPORT CENTER

Frequently Asked Questions

Find answers to the most common questions about our products, orders, shipping and returns. If you need more help, use the contact form below.

ORDERS & SHIPPING

Orders within the Netherlands arrive in 1 to 2 business days. Orders to Belgium and Germany take 2 to 3 business days.

Orders over EUR 60 shipped to the Netherlands, Belgium or Germany qualify for free shipping. Below EUR 60 a flat shipping rate applies, shown in your basket and at checkout before you pay. We currently ship to these three countries only.

Orders placed before 14:00 CET on weekdays are packed and shipped the same day. Orders placed after 14:00 or on weekends ship the next business day.

Absolutely. Once your order has been dispatched, you will receive a confirmation email with a tracking link. You can also check the status from your account dashboard.

We currently ship to the Netherlands, Belgium and Germany. Other destinations, inside or outside the EU, cannot be delivered at this time — we are working on expanding our delivery network.

RETURNS & REFUNDS

You can return any order within 30 days of receiving it. Products must be in their original packaging with all accessories included. Start your return through the return button on our website.

The return shipping fee is EUR 6.95. Of that, EUR 2.95 will be deducted from your refund. The remaining EUR 4.00 is covered by us.

We process refunds within 14 days of receiving the returned items. The money is returned to the original payment method you used at checkout.

Contact our support team immediately at support@enfusionnutrition.com with photos of the damaged item and packaging. We will arrange a replacement or full refund at no extra cost.

PRODUCTS & NUTRITION

All Enfusion Nutrition products are produced in certified facilities and tested for quality and purity. Every ingredient is listed with its exact dose on the label. No proprietary blends, no hidden fillers.

The Champion Stack includes all three products (Pre-Workout, Creatine, and IsoWhey Protein). The Power Bundle pairs Creatine with IsoWhey for strength and recovery. The Training Bundle combines Pre-Workout with IsoWhey for energy and rebuilding. The Performance Bundle stacks Pre-Workout with Creatine for explosive power.

Yes. Our formulas are designed for high-intensity training across all disciplines. Fighters, CrossFit athletes, bodybuilders, runners, and general gym-goers all benefit from the same core nutritional support: energy, strength, and recovery.

Take one serving of Total War Pre-Workout 20 to 30 minutes before training for optimal results. Do not exceed one serving per day. Avoid taking it within 4 hours of bedtime due to its caffeine content.

Each serving of Enfusion IsoWhey Protein delivers 25g of high-quality whey protein isolate with a complete amino acid profile to support muscle recovery and growth.

ACCOUNT & PAYMENTS

We accept Visa, Mastercard, iDEAL, Bancontact, PayPal, and SEPA bank transfers. All payments are processed securely through encrypted connections.

No. You can check out as a guest. However, creating an account lets you track orders, save your details, and speed up future purchases.

We collect only what the form needs — your name, email address and whatever you type into it — plus the IP address, browser and referring page of the submission, which we keep to block spam. We use those details to answer you, and we share them only with the hosting and email providers named in our Privacy Policy. Support enquiries are deleted after 12 months. To get a copy of your data, or to have it deleted, email privacy@enfusionnutrition.com — we answer within one month. The Privacy Policy sets out every purpose, lawful basis and retention period, and your right to complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens.
GET IN TOUCH

Still have a question?

Our support team responds within 24 hours on business days. Fill in the form below and we will get back to you as soon as possible.

We use the details you enter here only to answer your message, and we keep them for 12 months. We also record your IP address and browser details to prevent spam. See our Privacy Policy.

Email

support@enfusionnutrition.com

Office

ED/BET BV Enfusion Hofdijkstraat 5 1814 EC Alkmaar, NL

Hours

Mon - Fri: 9:00 - 18:00 CET Sat - Sun: 10:00 - 16:00 CET
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